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Operator-built kits, policies, and templates.

Maryland-first. Designed to be used the same week you buy them. Every product comes out of running real care businesses — not theory, not consulting decks.

Start a Care Business

Get licensed, get open, and skip the rookie mistakes.

Flagship · Maryland Available now
$497

Maryland RSA Startup Kit

The full operator playbook to launch a Maryland Residential Service Agency.

Flagship RSA product. Bundles the 31 OHCQ-aligned policies (from the standalone RSA Policy Library) plus the operator playbook, 90-day launch plan, pre-survey walkthrough, OHCQ forms reference, client admission documents (admission packet, service agreement, client rights, HIPAA, plan of care, intake assessment), six job descriptions (Administrator, DON, RN, LPN, CNA/HHA, Scheduler), employment application, orientation outline, skills competency checklist, operations templates (care notes, communication sheet, complaint form, QA review, chart audit), and an operator-grade business plan template.

  • End-to-end RSA Operator Playbook + 90-Day Launch Plan + Pre-Survey Walkthrough
  • All 31 OHCQ-aligned RSA policies (editable DOCX, COMAR 10.07.05 cross-referenced)
  • Client admission pack: admission, service agreement, rights, HIPAA, plan of care, intake
  • 6 RSA job descriptions: Administrator, DON, RN, LPN, CNA/HHA, Scheduler
Format
ZIP — 6 PDFs + 52 DOCX templates + README (~1.8 MB)
Best for
Operators launching a Maryland Residential Service Agency from scratch
Buy now →
Flagship · Maryland Available now
$497

Maryland ALF Startup Kit

The full operator playbook to launch a Maryland Assisted Living Program.

Flagship product. Bundles the 10 OHCQ-accepted policies (from the Application Policy Pack) plus the operator playbook, 90-day launch plan, pre-survey walkthrough, OHCQ forms reference, 2026-updated resident documents (agreement, rights, house rules), admission paperwork, delegating nurse contracts, staffing + HR templates, emergency preparedness pack (12 forms + disaster policy), operations templates (menu, cleaning, activities, sign-in, visitation, phone/cell-phone), and an operator-grade business plan template.

  • End-to-end Operator Playbook + 90-Day Launch Plan + Pre-Survey Walkthrough
  • All 10 OHCQ-accepted policies (editable DOCX, COMAR cross-referenced)
  • 2026-updated Resident Agreement, Resident Rights, and House Rules
  • Admission application, level-of-care tool, cost & pre-move-in framework
Format
ZIP — 6 PDFs + 44 DOCX templates + README (~1.5 MB)
Best for
Operators launching a Maryland Assisted Living Program from scratch
Buy now →
New · Maryland Available now
$297

Maryland ALF Application Policy Pack

The application set: the 10 policies OHCQ accepted in a real Maryland ALF licensure.

The exact 10 policies and procedures that were submitted to OHCQ and accepted as part of a real Maryland ALF licensure — plus the supporting documents (admission paperwork, level-of-care tool, delegating nurse contracts, cost framework) that round out the application packet. Editable DOCX, cross-referenced to COMAR.

  • 10 OHCQ-accepted policies (editable DOCX)
  • COMAR cross-reference index for every policy
  • Admission application + resident agreement framework
  • Delegating nurse contracts (primary + alternate)
Format
ZIP — 10 DOCX policies + 5 supporting DOCX + 2 PDFs + README
Best for
New ALF owners preparing an OHCQ application in Maryland
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Get & Stay Compliant

Pass surveys without scrambling. Policies and checklists that hold up.

New · Maryland Available now
$297

Maryland RSA Policy Library

The complete policy manual: all 31 OHCQ-aligned policies from a real Maryland RSA.

31 editable policy DOCX files extracted from a real Maryland Residential Service Agency's policy and procedure manual — covering admission, assessment, billing, clinical records, complaints, biomedical waste, emergency procedures, employee/contractor, monitoring, governing body, health requirements, infection control, informed consent, inspection, equipment, on-call, personnel, plan of care, provision of services, public representation, QA, scope of services, skills assessments, statement of liability, and training. Cross-referenced to COMAR Chapter 10.07.05.

  • 31 editable RSA policies (DOCX), each with metadata header and signature lines
  • Cross-referenced to COMAR Chapter 10.07.05
  • Extracted from a real Maryland RSA policy & procedure manual
  • Covers admission, clinical, personnel, QA, emergency, infection control, more
Format
ZIP — 31 DOCX policies + 2 wrapper PDFs + README (~1.1 MB)
Best for
Operators preparing an OHCQ RSA application or refreshing an existing policy manual
Buy now →
New · Maryland Available now
$197

Maryland Compliance Toolkit

A working toolkit for staying survey-ready year-round.

Operator-built compliance kit for Maryland ALF owners and administrators: an editable compliance calendar (staff / residents / business recurring), a monthly-quarterly-annual self-audit checklist, a survey-day operator playbook, a Plan of Correction template, an anonymized real-survey POC as a worked example, and a POC writing guide.

  • Editable Maryland Compliance Calendar (staff, residents, business recurring)
  • Monthly / quarterly / semi-annual / annual self-audit checklist
  • Survey-day operator playbook (before, during, exit, after)
  • Plan of Correction template — matches OHCQ form 10-805F structure
Format
ZIP — 6 PDFs + 1 DOCX template + 1 XLSX calendar + README
Best for
Maryland ALF owners and administrators
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Hire & Train Your Team

Onboarding, training, and the people-ops systems that retain caregivers.

New Available now
$97

Caregiver Onboarding Pack

Get new caregivers ready for their first shift — fast.

The onboarding paper trail from application to 90-day review: employment application with background-check authorization, a new-hire acknowledgement packet (document checklist + the signed acknowledgements surveyors ask for), a two-day orientation outline, a supervisor-signed skills competency checklist, and 30/60/90-day check-in forms that catch problems in the window when most caregiver turnover happens.

  • Employment application with background-check authorization
  • New-hire acknowledgement packet — the personnel-file paperwork, ready to sign
  • Two-day orientation outline with documented sign-off
  • Skills competency checklist (orientation + annual re-verification)
Format
ZIP — 5 DOCX templates + README (~0.2 MB)
Best for
RSA, ALF, and home care operators
Buy now →
New Available now
$97

Care Industry Employee Handbook

Stop downloading sketchy templates off Google.

An editable 17-section employee handbook written for care businesses, not offices: HIPAA and social-media rules, the mandatory-reporting duty spelled out, client gifts and money boundaries, documentation honesty, call-outs treated as safety events, working in client homes, plus a signed acknowledgment page. Seven sections flag where state law varies so your attorney review is fast and focused.

  • 17 sections written for care work: HIPAA, abuse reporting, client boundaries
  • Call-out and no-show rules that treat coverage as client safety
  • Working-in-client-homes and documentation-honesty policies
  • Signed acknowledgment page for the personnel file
Format
ZIP — editable DOCX handbook + README
Best for
All care-business owners
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Run Operations

Scheduling, intake, SOPs — the boring-but-critical systems that scale.

New · Maryland Available now
$147

Maryland RSA Client Admission Pack

The paperwork that gets clients onboarded without back-and-forth.

The full client paperwork lifecycle for a Maryland RSA — intake assessment, admission packet, service agreement, client rights, HIPAA acknowledgement, and plan of care, plus the 60-day reassessment and discharge summary that keep the chart survey-ready after admission. All editable DOCX, all coordinated, COMAR 10.07.05-grounded. (Already included in the Maryland RSA Startup Kit — if you own the kit, you own this.)

  • Initial intake assessment — qualify the client before you commit
  • Admission packet: demographics, contacts, physician, consents
  • Service agreement template (attorney-review ready)
  • Client rights + responsibilities and HIPAA acknowledgement
Format
ZIP — 8 DOCX templates + README (~0.3 MB)
Best for
RSA owners and intake coordinators
Buy now →
New Available now
$127

Home Care Scheduler Playbook

The role that quietly drives margin, retention, and reviews.

Turn scheduling from "whoever answers the phone" into a system: the scheduler's daily rhythm, the call-out ladder your office climbs the same way every time, the caregiver-client matching factors that make shifts hold, and the five weekly numbers (fill rate, continuity, call-out response, overtime, visit-record exceptions) the owner reviews in 15 minutes a week. Playbook plus printable checklists, call-out response sheets, and the owner weekly report.

  • The scheduler's daily / weekly / monthly rhythm, printable
  • The call-out ladder: one page per incident, climbed in order every time
  • Matching factors that make shifts hold (continuity, geography, fit)
  • The five weekly numbers + 15-minute owner review
Format
ZIP — PDF playbook + 4 editable DOCX templates + README
Best for
RSA / home care office leads
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Marketing & Growth

Get the phone ringing. Referrals, outreach, and growth playbooks.

New Available now
$197

Hospital Discharge Planner Outreach Kit

Make discharge planners actually call you back.

The genericized version of a working hospital-outreach program from a real Maryland home care operator: the relationship playbook (question-first meetings, the leave-behind folder rule, the report-back system, anti-kickback and HIPAA guardrails), 7 cold-outreach and follow-up scripts, the agency one-pager framework, a paper referral form with PHI notice, and the follow-up cadence with referral tracker.

  • The relationship playbook: positioning, the first meeting, the folder rule
  • 7 scripts: cold email + phone, voicemail, thank-you, report-back, re-engagement
  • Agency one-pager + paper referral form templates (PHI notice included)
  • Follow-up cadence, referral tracker, and monthly review
Format
ZIP — PDF playbook + 4 editable DOCX templates + README
Best for
RSA / home care growth-stage operators
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Billing & Reimbursement

Medicaid, COW, CFC, VA — get paid faster and stop denials.

New · Maryland Available now
$397

Maryland Medicaid Waiver Certification Kit

The operator path from OHCQ-licensed to Medicaid Waiver-certified.

Built by a Maryland ALF operator who just survived a Medicaid Waiver audit. The provider playbook, the background-check + CHRI infrastructure, the HIPAA + Privacy program framework, the audit-readiness self-checklist, the EVV vendor evaluation framework, and editable policies + forms (CHRI policies, dissemination log, training log, video monitoring notice, recording consent waiver).

  • Provider playbook: OHCQ-licensed → Medicaid-billing-ready
  • CJIS / CHRI handling + redacted policies you can drop in
  • HIPAA + Maryland Privacy Act setup framework
  • Quarterly audit-readiness self-checklist (built from a real audit)
Format
ZIP — 6 PDFs + 6 DOCX policies/forms + README
Best for
OHCQ-licensed Maryland providers becoming Medicaid Waiver-certified
Buy now →
New · Maryland Available now
$397

Maryland CO Waiver Pack for RSAs

The Community Options Waiver path for Residential Service Agencies.

The RSA-side companion to the Medicaid Waiver Certification Kit: becoming a Community Options waiver provider as a Maryland Residential Service Agency. The full enrollment path (ePREP, provider type 76, the exact required documents, and the deficiency traps that add months), the per-client documentation rhythm, how ISAS verified-time billing actually pays, and a quarterly audit-readiness checklist — plus 12 editable policies and logs. Written by an operator who walked this path with his own agency.

  • RSA → waiver provider enrollment path: ePREP, PT 76 addendum, required staff documents
  • The deficiency loop decoded — the real paperwork errors that bounce applications
  • Client documentation guide: monthly signatures, eligibility checks, supervision cadence
  • ISAS / EVV billing reference: clock-ins, OTP devices, rates, exceptions, reconciliation
Format
ZIP — 5 PDF guides + 12 editable DOCX (~0.5 MB)
Best for
Maryland RSA owners becoming CO Waiver providers
Buy now →
New · Maryland Available now
$197

Maryland Medicaid Billing Quick-Start

Stop leaving money on the table.

COW, CFC, and ICS billing fundamentals explained for operators, not billers: how Plan of Service authorizations, units, and EVV decide what you get paid; the emergency-hours process and its traps; 7 common denials with the fix for each; a documentation quick-reference; a quarterly audit-readiness self-check — and the fall 2026 transition calendar for the LTSSMaryland Provider Portal and MPRIME cutover. Buyers get the updated edition after the fall transition free.

  • COW / CFC / ICS in plain operator English — who bills what, and how
  • The golden rule: how POS authorizations, units, and EVV cap every claim
  • Emergency + temporary hours: the POS-only process, the no-backdating trap
  • 7 common denials and reductions — with the fix for each
Format
PDF — 10-section operator guide, instant download
Best for
RSA and ALF owners new to Medicaid billing
Buy now →

Bundle savings · Coming soon

Save when you grab the full startup bundle.

The Maryland RSA + ALF Startup Kits, Policy Libraries, and Compliance Toolkit will be available as a single discounted bundle at launch. Join the launch list to lock in pricing.