For RSA · ALF · Home Care operators

The operator's shortcut to launching and running a care business.

Startup kits, policy libraries, compliance toolkits, and training — built by operators who've actually opened and run care businesses in Maryland. Skip the guesswork.

  • 25+ yrsof family operating experience
  • RSA · ALF · Home Carebuilt and licensed in Maryland

Featured products

Operator-built. Ready to use.

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Flagship · Maryland Available now
$497

Maryland RSA Startup Kit

The full operator playbook to launch a Maryland Residential Service Agency.

Flagship RSA product. Bundles the 31 OHCQ-aligned policies (from the standalone RSA Policy Library) plus the operator playbook, 90-day launch plan, pre-survey walkthrough, OHCQ forms reference, client admission documents (admission packet, service agreement, client rights, HIPAA, plan of care, intake assessment), six job descriptions (Administrator, DON, RN, LPN, CNA/HHA, Scheduler), employment application, orientation outline, skills competency checklist, operations templates (care notes, communication sheet, complaint form, QA review, chart audit), and an operator-grade business plan template.

  • End-to-end RSA Operator Playbook + 90-Day Launch Plan + Pre-Survey Walkthrough
  • All 31 OHCQ-aligned RSA policies (editable DOCX, COMAR 10.07.05 cross-referenced)
  • Client admission pack: admission, service agreement, rights, HIPAA, plan of care, intake
  • 6 RSA job descriptions: Administrator, DON, RN, LPN, CNA/HHA, Scheduler
Format
ZIP — 6 PDFs + 52 DOCX templates + README (~1.8 MB)
Best for
Operators launching a Maryland Residential Service Agency from scratch
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Flagship · Maryland Available now
$497

Maryland ALF Startup Kit

The full operator playbook to launch a Maryland Assisted Living Program.

Flagship product. Bundles the 10 OHCQ-accepted policies (from the Application Policy Pack) plus the operator playbook, 90-day launch plan, pre-survey walkthrough, OHCQ forms reference, 2026-updated resident documents (agreement, rights, house rules), admission paperwork, delegating nurse contracts, staffing + HR templates, emergency preparedness pack (12 forms + disaster policy), operations templates (menu, cleaning, activities, sign-in, visitation, phone/cell-phone), and an operator-grade business plan template.

  • End-to-end Operator Playbook + 90-Day Launch Plan + Pre-Survey Walkthrough
  • All 10 OHCQ-accepted policies (editable DOCX, COMAR cross-referenced)
  • 2026-updated Resident Agreement, Resident Rights, and House Rules
  • Admission application, level-of-care tool, cost & pre-move-in framework
Format
ZIP — 6 PDFs + 44 DOCX templates + README (~1.5 MB)
Best for
Operators launching a Maryland Assisted Living Program from scratch
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New · Maryland Available now
$297

Maryland RSA Policy Library

The complete policy manual: all 31 OHCQ-aligned policies from a real Maryland RSA.

31 editable policy DOCX files extracted from a real Maryland Residential Service Agency's policy and procedure manual — covering admission, assessment, billing, clinical records, complaints, biomedical waste, emergency procedures, employee/contractor, monitoring, governing body, health requirements, infection control, informed consent, inspection, equipment, on-call, personnel, plan of care, provision of services, public representation, QA, scope of services, skills assessments, statement of liability, and training. Cross-referenced to COMAR Chapter 10.07.05.

  • 31 editable RSA policies (DOCX), each with metadata header and signature lines
  • Cross-referenced to COMAR Chapter 10.07.05
  • Extracted from a real Maryland RSA policy & procedure manual
  • Covers admission, clinical, personnel, QA, emergency, infection control, more
Format
ZIP — 31 DOCX policies + 2 wrapper PDFs + README (~1.1 MB)
Best for
Operators preparing an OHCQ RSA application or refreshing an existing policy manual
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New · Maryland Available now
$297

Maryland ALF Application Policy Pack

The application set: the 10 policies OHCQ accepted in a real Maryland ALF licensure.

The exact 10 policies and procedures that were submitted to OHCQ and accepted as part of a real Maryland ALF licensure — plus the supporting documents (admission paperwork, level-of-care tool, delegating nurse contracts, cost framework) that round out the application packet. Editable DOCX, cross-referenced to COMAR.

  • 10 OHCQ-accepted policies (editable DOCX)
  • COMAR cross-reference index for every policy
  • Admission application + resident agreement framework
  • Delegating nurse contracts (primary + alternate)
Format
ZIP — 10 DOCX policies + 5 supporting DOCX + 2 PDFs + README
Best for
New ALF owners preparing an OHCQ application in Maryland
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New · Maryland Available now
$397

Maryland Medicaid Waiver Certification Kit

The operator path from OHCQ-licensed to Medicaid Waiver-certified.

Built by a Maryland ALF operator who just survived a Medicaid Waiver audit. The provider playbook, the background-check + CHRI infrastructure, the HIPAA + Privacy program framework, the audit-readiness self-checklist, the EVV vendor evaluation framework, and editable policies + forms (CHRI policies, dissemination log, training log, video monitoring notice, recording consent waiver).

  • Provider playbook: OHCQ-licensed → Medicaid-billing-ready
  • CJIS / CHRI handling + redacted policies you can drop in
  • HIPAA + Maryland Privacy Act setup framework
  • Quarterly audit-readiness self-checklist (built from a real audit)
Format
ZIP — 6 PDFs + 6 DOCX policies/forms + README
Best for
OHCQ-licensed Maryland providers becoming Medicaid Waiver-certified
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Training Center · Now live

Keep your staff trained and survey-ready.

Maryland compliance training with instant, verifiable certificates and due-date tracking — including the safety trainings assisted living staff and managers actually need. Start with a free mini-course.

Why The Care Insider

Built by operators who've actually done it.

25+ years of family operating experience. Real businesses we built and ran — Agatha Home Health, A Good Life Assisted Living. Every template, policy, and playbook we sell came out of running real agencies in the field.

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